Specialists in radiatorsvalves & accessories
Call Us Today 0844 358 1996
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How soon can I expect my items?We offer next working day delivery on orders placed before 1pm from Monday to Friday.
How much will delivery cost me?Delivery will be free on any order over £100.00 inc VAT, this includes anywhere on the mainland UK excluding the Scottish Highlands. Any order that falls under £100.00 will be subject to a £5.94 delivery charge.
I live in the UK but on an island/highland area, how much will delivery cost me?We would like nothing more than to deliver to you for free. Unfortunately some of our hauliers have additional charges depending on weight and size of the shipment. If you live anywhere offshore, but within the UK, feel free to give us a call. We can tailor a quotation for delivery specific to your requirements.
What if there is a problem with my delivery, what should I do?The moment you feel anything is untoward with your delivery, get in contact with us and we will investigate the matter in a prompt and thorough manner.
How long do I have to return my goods?
At West Radiators, we want to give you as long as possible to decide that you have the right radiators. To achieve this we offer a 14 days return period on any stock items. This means you have double the amount of time over the legal standard to return goods to us. The only exception to this is for customised radiators, these cannot be returned.
How do I go about returning items to you?
The first step is to contact our customer service department, they will issue you a Return Merchandise Authorization (RMA) number. If emailing customer services you will need to supply your name, order number, items to be returned and the reason for return.
The next step is to have the items returned to us. We appreciate that not everyone has access to a courier, so we recommend We Deliver The World. A helpful website that will scout out the best possible courier quote to suit your needs.
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0844 358 1996
expert technical supportfrom our friendly sales team
Open 8.30am - 5.00pm Monday to Friday(Excluding Bank Holidays)
free next working day delivery*
friendly technical support & advice
14 day no quibble returns policy*
live stock levels shown online
we're experts in what we do!