Shipping & Returns

We hold large stocks of radiator valves ready for next day delivery across the whole of the UK.

How Soon...

Order MethodCut Off TimeService
Online Orders 3PM Next Working Day Delivery*
Telephone Orders 1PM Next Working Day Delivery*
E-mail Orders 1PM Next Working Day Delivery*

How Much...
Mainland UK (incl. IOW but excl. Scottish Highlands)

The following postcode regions are considered to be in the Scottish Highlands by our courier.
Scottish Highlands - AB36-38, AB55-56, FK17-21, HS0-8, IV, KW0-14, PH17-32, PH34-48

Next Working-Day Delivery - FREE! Orders Over £100 inc VAT
Next Working-Day Delivery - £6.84 Orders Under £100 inc VAT
Next Working-Day Delivery by 1200hrs - £14.95 Any Order
Next Working-Day Delivery by 1030hrs - £24 Any Order
Saturday Delivery - £8.40 Any Order
All Other UK Regions & Republic Of Ireland
For any deliveries to the Scottish Highlands or other off shore locations please contact us for a full quotation.
Northern Ireland 2 Day Delivery £11.95
Northern Ireland Next Day Delivery £36.00
Channel Islands 2 Day Delivery £30.00
Channel Islands Next Day Delivery £36.00
Scottish Highlands & Other UK Islands, 2-5 Day Delivery £11.95
Republic of Ireland 2 Day Delivery £20.52

Scottish Highlands & Island Classification

The following postcode regions are considered to be Islands or in the Scottish Highlands by our courier.
Islands - BT, GY, HS9, IM, JE, KA27-28, KW15-99, PA20-99, PH33, PH49-99, ZE
Scottish Highlands - AB36-38, AB55-56, FK17-21, HS0-8, IV, KW0-14, PH17-32, PH34-48

* Note
All orders are sent out on a next working day service. Our couriers deliver next day on most occasions, however some postcodes may take longer (e.g. far reaches of Scotland). We will not be held responsible for any late deliveries or short deliveries. We advise that you do not book an installer until your have received and inspected your goods.
Orders are dispatched Monday to Friday, except on UK bank holidays and any additional days that our warehouse is closed due to holiday or stock-taking. Additional holiday and stock-taking closures will be advertised on our website in advance.

Please contact us for any orders to be shipped outside of the UK.

West Radiators Returns Policy

We offer a 14 days return policy on most products. Retail customers ordering products online from West Radiators can return products that are not suitable or not required, giving you additional piece of mind when buy radiator valves from West Radiators.

Easy Returns

Product Returns - Retail Sales - If you decide that the product you've ordered is not suitable or you've changed your mind, you can return it within 14 days of delivery. Special orders may be non-returnable, see overview on product page for details.

What you need to do...

Contact us stating...

  • your name and order number
  • list the item codes and quantity you wish to return
  • reason for return

We will email you an RMA number (return merchandise authorization) and the address where you need to return the goods. We aim to send you these details within one working day.

Please note, goods must...

  • be in their original "un-marked" packaging (no writing on the box)
  • be undamaged, complete and in re-saleable condition
  • be returned to us within 14 days of delivery date or within 4 days of notifying us, within your 14 days return period
  • not have been installed, attached to a heating system or used in anyway

Additionally, we advise...

  • you send the items on a signed for service, so you can ensure they have arrived back with us
  • that the original packaging is wrapped or covered to ensure your courier or the Royal Mail do not mark the products box

Returned goods will be checked-in and inspected within 2 working days and any refunds processed within 4 working days of the goods' arrival with us. Refunds may be made less the cost of packaging and delivery costs to you. The customer is responsible for the safe return of the goods and any return delivery costs.

If you need to contact us about any returned items you will need to quote your RMA number.

Returns for Trade Customers

Trade customers are subject to the specific conditions of our trade account terms. Please see our terms & conditions for full details.